Privacy Policy

Effective date: June 7, 2024

Academy for Mathematics & English Franchise Holdings Ltd. and Academy for Mathematics & English (Canada) Ltd. and its subsidiaries (collectively, “Academy”, “AME”, “us”, “we”, or “our”) take your privacy seriously and understand the importance of protecting your personal information. Therefore, this Privacy Policy provides information about our privacy practices regarding the collection, use, and disclosure of personal data and the choices you have associated with that data.

By visiting this website located at www.tutoringacademy.ca and other websites and mobile applications which link to this Privacy Policy (collectively, “Service” or “Services”) or by using the services offered through these websites, you agree to this Privacy Policy, as it may be amended from time to time.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Introduction

Protecting your privacy and the confidentiality of your information – through our offices over the Internet, via facsimile, or on the telephone – has always been fundamental to the way we do business at the Academy for Mathematics & English. We operate on the basis of a Privacy Policy and related procedures that guide the handling of the personal information we collect. We have created this privacy statement in order to demonstrate our firm commitment to protect the privacy of our customers, partners and potential website visitors. This policy and related procedures are consistent with the Canadian Standards Association Model Code for the Protection of Personal Information (herein “CSA Model Code”) and applicable privacy legislation.

Definitions

Service – Service is this website located at www.tutoringacademy.ca and other websites and mobile applications which link to this Privacy Policy and are operated by the Academy.
Personal Data – Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession). Personal Data could include, but is not limited to, name; contact information; and grades)
Usage Data – Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies – Cookies are small pieces of data stored on your device (computer or mobile device).
Data Controller – Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
Data Processors (or Service Providers) – Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User / Visitor ) – Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information We Collect and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Usage Data

We may also collect information about how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service. You can enable or disable location services when you use our Service at any time, through your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies – We use Session Cookies to operate our Service.
Preference Cookies – We use Preference Cookies to remember your preferences and various settings.
Security Cookies – We use Security Cookies for security purposes.

For additional information about the technologies that we use and how they operate, please see our Cookie Policy below.

Use of Collected Data

The Academy uses the collected data for various purposes:

To provide, maintain and improve our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To process and administer our tutoring services
To respond to your requests for information
To improve our tutoring services
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), the Academy’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

The Academy may process your Personal Data because:

We need to perform a contract with you
You have given us permission to do so
The processing is in our legitimate interests and it’s not overridden by your rights
To comply with the law

Limiting Our Use and Disclosure of Your Information

If you prefer that we do not use or disclose your information for any or all of these purposes, you may notify us of such at any time, subject to any legal or contractual restrictions, by contacting us as indicated at the end of this policy. If you do not notify us, we will consider you to have consented to our continued use and disclosure of your information for these purposes. A notification that we not use or disclose your information for certain of these purposes may affect our ability to provide you with products and services.

Our Use and Disclosure of Your Information for Marketing Purposes

We may use and disclose to each other your information for the purposes of selectively including you in those advertising and marketing campaigns designed to increase the awareness of the Academy services and those advertising and marketing campaigns designed to promote the goodwill associated with our businesses which we believe will be of interest to you. Some of our advertising and marketing campaigns include sending out newsletters and promotional offers.

Our Use and Disclosure of Your Information for Required Purposes

We may use, share among us and disclose to third parties any or all of the information we have collected to the extent that its use and disclosure are necessary for us and the third parties described to accomplish the following purposes:

Refer students;
Register students;
Sell franchises;
Hire employees;
Communicate upcoming services and events;
Improve the quality and efficiency of the services we provide to you, including asking you, directly or indirectly, through marketing information firms to reply to customer satisfaction surveys;
If applicable, we may verify your information with third parties such as your bank to effect payment for services purchased;
Process and administer the above or other purposes as necessary;
The Academy will not use personal information for any other purpose than identified at or before the time of collection.

Consent

The Academy seeks consent for all personal information we collect, use and disclose through information provided to individuals prior to collection, or at the time of collection.

If you have voluntarily provided information, you have consented to the collection, use and disclosure of your personally identifiable information as described in this privacy policy. As required by the CSA Model Code, the Academy will not use personal information for any purpose other than that for which you consented. Should the Academy of Mathematics & English require personal information for a new purpose, we will contact you to seek consent for that new use.

Limits for Collecting, Using, Disclosing and Keeping Personal Information

The Academy does not collect, use or disclose personal information of individuals except when individuals give consent and provide the information on a voluntary basis. There may be occasions where more specific personal information is necessary for us to proceed with a request for information, or provide you with a product or service. In such cases, we will provide you with a description on the information we need. In all cases, the Academy limits the amount and type of information collected to only the personal information that is required to provide the individual with the requested information, product, or service. We collect only information that is voluntarily provided by you and undertake that such information will be kept strictly confidential.

Retention of Data

The Academy will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Academy will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

The Academy does not sell or trade any personal information with third parties. The Academy may transfer information to service providers in the course of its administrative procedures. Where personal information is transferred to a service provider for processing, we require the service provider to respect this Privacy Policy and we restrict them from using or disclosing personal information transferred to them for any purpose other than the provision of services to us.

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Academy will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, the Academy may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

The Academy may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of the Academy
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Security or Safeguarding of Personal Information or Data

The Academy respects the privacy of our customers, partners, potential website visitors and Internet users and will protect that privacy as vigorously as possible. We store personal information in electronic and physical files that are secure. Our security measures include: secure premises, and using industry standard techniques such as firewalls, encryption, intrusion detection and restricted access to records and to equipment, including computers.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us electronically. This is especially true for information you transmit to us via e-mail. We have no way of protecting that information until it reaches us. Once we receive your transmission, we make our best efforts to ensure its security on our servers.

If we learn of a security breach involving your personal information, we will attempt to notify you electronically within 72 hours so that you can take appropriate protective steps. If a security systems breach occurs, we may post a notice on our homepage (www.tutoringacademy.ca) or elsewhere on the Academy Website and may send an email to you at the email address you have provided to us.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. The Academy aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us, as indicated at the end of this policy.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you – Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification – You have the right to have your information rectified or corrected if that information is inaccurate or incomplete.
The right to object – You have the right to object to our processing of your Personal Data. When your personal data is restricted, we are permitted to store your data, but not to process it further.
The right of restriction – You have the right to request that we restrict the processing of your personal information.
The right to data portability – You have the right to request and get your personal data that you provided to us and use it for your own purposes. We will provide your data to you within 30 days of your request. To request your personal data, please contact us using the information at the top of this privacy notice.
The right to erasure or to withdraw consent – You also have the right to withdraw your consent at any time where the Academy relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Children’s Privacy

Our Service does not address anyone under the age of 16 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

Links to Other Websites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics – Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.

Behavioral Remarketing

The Academy uses remarketing services to advertise on third-party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google AdWords – Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page. Google also recommends installing the Google Analytics Opt-out Browser Add-on for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.
Facebook – Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook. To opt-out from Facebook’s interest-based ads follow these instructions from Facebook. Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA, the Digital Advertising Alliance of Canada in Canada or the European Interactive Digital Advertising Alliance in Europe, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy.

Accuracy of and Access to Personal Information Collected

The Academy makes every effort to keep personal information as accurate, complete, current and relevant as necessary for the identified purposes. The Academy does not routinely update personal information.

The Academy makes readily available to individuals our Privacy Policy and related procedures for managing personal information. We provide access to the Privacy Policy and related procedures to individuals on the Academy website and in written form. Any questions about the handling of personal information by the Academy can be raised with our Data Controller at Head Office or with the Data Controller at each individual franchise.

At the written request of an individual, he or she may view or edit their personal information as collected by the Academy. The Academy for Mathematics & English will inform them of what personal information we have about the individual, what it is being used for and, in cases where it has been disclosed, to whom it has been disclosed. There may be exceptional circumstances as provided by the CSA Model Code under which the Academy may not be able to give an individual access to the personal information about her or him held by the Academy. In this case the Academy for Mathematics & English will explain the reason for this lack of access, as provided by the CSA Model Code.

To make a request, please contact us as indicated at the end of this policy. In your request, please include the following information: Name, contact details, student number (where applicable), the nature of your request, including whether you wish to view and/or edit information or inquire regarding use and/or disclosure.

The Academy will reply to your request in no later than thirty days after receipt of the request, or if we are not able to respond within this time period, we will send you a notice of extension. If we are not able to disclose all the personal information we hold on you, we will give you a reason for our inability to do so, unless prohibited by law.

Changes and Updates to this Privacy Policy

We reserve the right, at our sole discretion, to modify or update our Privacy Policy from time to time. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contacting Us

If you have any questions about this Privacy Policy, you may contact the Data Controller by completing the contact form on the right. An email will be sent to the Data Controller upon submission. The Academy Data Controller is designated as responsible for the Academy’s Privacy Policy; Terms and Conditions; Disclaimer; and Cookie Policy.